News Archive: April 2020

Group Marketing & Business Development Manager

Posted: 23rd October 2020

A fantastic opportunity for a Group Marketing & Business Development Manager to join the Middlesbrough office of Watson Woodhouse law firm. In this newly-created role, the Group Marketing & Business Development Manager will provide support to the two group law firms; Watson Woodhouse & Macks Solicitors. Whilst based at Watson Woodhouse in Middlesbrough the Group Marketing and Business Development Manager will work across multiple locations and offices and across the full spectrum of marketing activities. The Group Marketing and Business Development Manager will be responsible for managing a business support team as well as a marketing team and will report to the CEO.

Role and Responsibilities

  • Manage a team of marketers and business support staff
  • Manage Marketing and Business Development budgets in line with ROI across all areas
  • Source and manage relationships with external agencies in support of the marketing and business development function
  • Coordinate and produce RFP responses and pitch materials
  • Align marketing activity to the business’s strategic goals, create and manage a strategic marketing plan and deliver key objectives
  • Create, manage, edit, revise and proof marketing materials
  • Develop the firm’s client targeting efforts and support regional cross-sell initiatives
  • Manage and direct all PR including recommending community involvement an charitable contributions.
  • Develop, improve and maintain the firms image with clients, press, staff and partners.
  • Assists staff member in the manifestation of the firm image across all client touchpoints
  • Maintain and manage marketing supplies/brochures as needed for the offices
  • Coordinate strategic and logistical tasks associated with marketing events
  • Respond to marketing requests for information, logos, pictures and general marketing collateral
  • Serve as the primary Marketing Department contact for the offices and collaborate as appropriate with solicitors, heads of department and stakeholders
  • Developing new opportunities for growth in new sectors for the firm fully exploring and capturing future opportunities
  • Develop understanding of the customer lifecycle throughout the business within the marketing team and across all departments ensuring all opportunities for growth with current customers are maximised
  • Develop initiatives to ensure current relationships with clients are maintained and maximised
  • Implement, maintain, and manage a CRM system of current, former, and potential clients to receive newsletters, announcements, client surveys and other promotional materials
  • Track outputs and use regular KPI reporting across all Marketing and Business Development areas
  • Report to CEO on performance, delivery, strategy, market trends and KPI’s
  • Manage client records and maximise relationships and marketing opportunities
  • Manage all group internal coms, develop and maintain the intranet system
  • Display strong marketing management skills across websites, social, digital advertising as well as traditional marketing ensuing an omni-channel brand presence and seamless integration across marketing channels
  • Provide marketing support to satellite offices enabling their growth in the market place
  • Create and maintain processes and structured ways of working within the department and wider business

Qualifications and Education Requirements

Degree Educated

A professional marketing qualification is desirable (CIM, IDM, DMI)

Preferred Skills

Management & Leadership

Process and Data Driven

Database Management

Digital and integrated Marketing

Strategy & Planning

Tactics Execution

Additional Notes

The ideal candidate will have strong experience in of marketing and business development within a law firm or comparable professional services environment, will be degree educated and ideally also hold a marketing professional qualification such as CIM, DMI, IDM. 

The ideal candidate should have exceptional project management skills and the capacity and drive to manage multiple marketing projects. Excellent communication, editing and proofreading skills are a must and you need to be detail-orientated, proactive and highly organised. Professional level skills (verbal and written) are essential. We are looking for a process and data driven candidate who can effectively manage a team, external partners, work on their own initiative and support the CEO in the development of the business vision.

Salary: Senior Level Salary

Position: Full Time

Travel Required

Please send CV to HR: Vicky.Thomas@macks.co.uk

'Same Roof Rule' Compensation Claims Delayed

Posted: 20th October 2020

In June 2019, the ‘same roof rule’ was abolished. This rule had been blocking survivors from applying for compensation for abuse they suffered before 1979 if they had been living with their attacker at the time.

Since then, there has been a significant increase in the number of people applying for compensation, which has resulted in a delay in the compensation being awarded.

The CICA strict time limits mean that a claim must be brought within 2 years of the assault – in this situation it has been extended to 2 years from the date of the change to the scheme, meaning that victims only have until June 2021 to register the claim.

Alistair Smith Solicitor

Alistair Smith, and the civil litigation team at Watson Woodhouse, were at the forefront of the fight to have the same roof rule overturned so that victims of abuse could claim compensation.

Speaking about the delays, Alistair said: “a logjam had been created because those now eligible were given only two years to apply to the Criminal Injuries Compensation Authority. The staff at the CICA are very good. The problem is there just aren’t enough of them.”

Due to the time limits and the delays in compensation being processed, we are urging anyone who feels they are eligible to come forward and claim the compensation they so rightly deserve.

The same roof rule
The CICA scheme was amended in 1979 to allow more people to be able to claim but did not apply to offences committed before 1979. It was for this reason that the Court of Appeal in the case of our client JT v First Tier Tribunal and Others were asked to consider whether the rule in place before 1979 was compatible with the Human Rights Act (HRA), specifically Article 14 on the prohibition of discrimination.

Fighting on behalf of our client JT, a lady from Teesside, the team successfully challenged the rule after the Court of Appeal examined the CICA scheme and found it was incompatible with the HRA based on the fact that children living with their family were treated differently and less favourably by the CICA scheme without any good justification.

The rule was formally scrapped in February 2019, with the opportunity to apply for compensation opening on the 13th of June 2019.

How we can help
As the solicitors who led this fight and were successful in overturning the rule, we have specialists in this field and an in-depth understanding of the challenges that survivors can face having challenged this rule in the Court of Appeal.

With vast experience, and an excellent track record of achieving results, we provide both a professional, and personal service, tailored to the needs of the individual clients’ case.

If you have been victim of abuse under the same roof rule then please get in touch with Alistair Smith in our civil litigation department today to see how we can help you. Our empathetic and hardworking team of solicitors will do all they can to ensure that you are given the compensation you deserve, and we operate on a No Win, No Fee basis.

Call us free on 01642 247656 or visit our website https://www.watsonwoodhouse.co.uk/service/abuse-claims-advice/same-roof-rule/ for more information.

New Vacancy - Family Secretary

Posted: 2nd October 2020

A Leading North-East law firm are recruiting a Legal Secretary for their Stockton  office  preferably from a  family law background to work in the private law children/domestic abuse department.  A very busy, fast paced team working with lots of emergency situations. The successful candidate will support fee earners with their case load and ideally be proactive in their approach with specific experience / skills as follows:

– Assist with completion of Family Court Application forms

– Answering calls and taking detailed notes

– Speaking with new clients

– Knowledge of Client & Cost Management System & Legal Aid desirable but not essential

– Knowledge of LASPO requirements to obtain Family Legal Aid desirable but not essential

– Fast, accurate typing ability using digital audio systems

– Experience of  case management system (preferred)

– IT literate

– Diary management

– Strong organisational skills

– Discretion and ability to maintain confidentiality

– Any other duties

In return they offer a competitive salary, role prospects, 25 days holiday + bank holidays and a first class working environment..

This is for an immediate start and they are keen to hear from individuals who are looking for full-time positions.

Salary negotiable depending on experience

New Vacancy - Family Care Solicitor

Posted: 2nd October 2020

Salary negotiable – Contact Vicky Thomas HR Manager     email vicky.thomas@macks.co.uk

A leading North-East law firm is seeking a full time Family Care Solicitor for an immediate start  to work in their  Stockton  office.

Applications are invited from  Lawyers with at least 2 years PQE.  The ideal candidate will be able to work independently have a good knowledge of Legal Aid cases and low level finance,  be able to deal with all aspects of family law, including divorce, finance and public and private children matters.

This is an opportunity to work for a very progressive practice, amongst some of the region’s leading lawyers. 

In return they offer a competitive salary, role prospects, 25 days holiday plus  bank holidays and a first class working environment.

Job Description

To manage all client work allocated in accordance with detailed procedures and quality standards contained in the practice’s office manual.
To ensure that all client work is progressed expeditiously and that the client is kept regularly informed on progress and on costs.
At all times to exercise high standards of client care in a professional and pleasant manner.
To ensure the confidentiality and security of all documentation and information of the practice and clients.
In close liaison with the accounts department, to have overall responsibility for credit control on own matters.
To comply with the Solicitors’ Accounts Rules and the Solicitors’ Code of Conduct 2007.
To maintain clear and precise communications with other personnel in the practice.
To ensure good working relationships with external institutions and organisations.
To supervise, support and develop any immediate support staff and fee earning staff as agreed with the Head of Department.
To take responsibility for and attend to your CPD needs.
In conjunction with the practice, to comply with the relevant training requirements of the SRA and to assist with in-house training as may be required.
In liaison with Head of Department and other partners, to be active in promoting the services of the practice and its image and ethos.
To carry out any other duties and responsibilities that may be required by the Directors.

Skills

  • Exceptional communication skills in both verbal and written forms
  • Team orientated
  • Attention to detail
  • Immaculate and professional presentation
  • Ability to multitask and manage several different tasks

New Vacancy - Personal Injury Secretary

Posted: 2nd October 2020

This well established law firm in the North East is seeking a motivated personal injury secretary preferably with at least 2 years experience to join their well-positioned and growing team in their Stockton office. They offer the chance to work alongside highly skilled and experienced employees that pride themselves on preserving a supportive team environment where individuals can maximise their performance through exciting and challenging work.

In return they offer a competitive salary, role prospects, 25 days holiday plus  bank holidays.

Job Description

To prepare correspondence and documents using audio typing, word processing or digital dictation methods.
To administer filing systems which will include daily filing and the opening, closing, storage and retrieval of client files in accordance with the detailed procedures contained in the office manual.
To prepare mail and enclosures for despatch.
To arrange for all copying to be done.
To make appointments, arrange meetings and maintain an up-to-date diary
To provide refreshments when asked to do so for clients.
To provide support to other secretaries as required.
To provide guidance to junior and temporary secretaries as required.
To attend clients both in person and on the telephone and to provide such communication in a professional and friendly manner in keeping with the practice’s standards for client care.
To undertake any specific training when required to do so and take responsibility for own self-development.
To ensure the confidentiality of all practice and client documentation and information.
To promote the practice when and where possible.
To maintain professional standards at all times.
To carry out any other duties and responsibilities that may be required by the Directors.

Skills

  • Exceptional communication skills in both verbal and written forms
  • Team orientated
  • Immaculate and professional presentation
  • Ability to multitask and manage several different tasks/jobs

Experience of case management system essential                   

New Vacancy - Personal Injury

Posted: 28th September 2020

This well established law firm in the North East is seeking a motivated personal injury secretary to join their well-positioned and growing team in their Stockton office. They offer the chance to work alongside highly skilled and experienced employees that pride themselves on preserving a supportive team environment where individuals can maximise their performance through exciting and challenging work.
In return they offer a competitive salary, role prospects, 25 days holiday plus bank holidays.

Job Description
• To prepare correspondence and documents using audio typing, word processing or digital dictation methods.
• To administer filing systems which will include daily filing and the opening, closing, storage and retrieval of client files in accordance with the detailed procedures contained in the office manual.
• To prepare mail and enclosures for despatch.
• To arrange for all copying to be done.
• To make appointments, arrange meetings and maintain an up-to-date diary
• To provide refreshments when asked to do so for clients.
• To provide support to other secretaries as required.
• To provide guidance to junior and temporary secretaries as required.
• To attend clients both in person and on the telephone and to provide such communication in a professional and friendly manner in keeping with the practice’s standards for client care.
• To undertake any specific training when required to do so and take responsibility for own self-development.
• To ensure the confidentiality of all practice and client documentation and information.
• To promote the practice when and where possible
• To maintain professional standards at all times.
• To carry out any other duties and responsibilities that may be required by the Directors.

Skills
• Exceptional communication skills in both verbal and written forms
• Team orientated
• Immaculate and professional presentation
• Ability to multitask and manage several different tasks/jobs
• Experience of case management system essential

New Vacancy - Family Secretary

Posted: 28th September 2020

A Leading North-East law firm are recruiting a Legal Secretary for their Middlesbrough office preferably from a family law background to work in the private law children/domestic abuse department. A very busy, fast paced team working with lots of emergency situations. The successful candidate will support fee earners with their case load and ideally be proactive in their approach with specific experience / skills as follows:

  • Assist with completion of Family Court Application forms
  • Answering calls and taking detailed notes
  • Speaking with new clients
  • Knowledge of Client & Cost Management System & Legal Aid desirable but not essential
  • Knowledge of LASPO requirements to obtain Family Legal Aid desirable but not essential
  • Fast, accurate typing ability using digital audio systems
  • Experience of case management system (preferred)
  • IT literate
  • Diary management
  • Strong organisational skills
  • Discretion and ability to maintain confidentiality
  • Any other duties

In return they offer a competitive salary, role prospects, 25 days holiday + bank holidays and a first class working environment..
This is for an immediate start and they are keen to hear from individuals who are looking for full-time positions.

Salary negotiable depending on experience

New Vacancy: Housing Advisor

Posted: 22nd September 2020

Watson Woodhouse Ltd is expanding its housing team and is seeking new team members to work from the Middlesbrough Office.

This is a fantastic opportunity to join a team dealing with a wide range of housing issues including possession, eviction, disrepair and homelessness.

As a leading provider in Housing Law, Watson Woodhouse Ltd hold a contract to deliver the Civil Legal Advice (CLA) service, which is a national advice line, in the category of Housing and Debt.

Role:                                    Housing Advisor

Department:                     Housing

Location:                            Middleborough

Salary:                                Competitive

Closing Date: 19/10/2020

Role

The successful candidate will be required to obtain instructions and advise clients as part of the CLA remote advice line.

Main duties and responsibilities

  • To provide telephone advice;
  • Assessing clients eligibility to receive legal aid funding;
  • Providing legal advice including advising clients on potential challenges to legal proceedings;
  • Undertake a range of legal activities including legal research and case preparation;
  • Completing legal help forms;
  • Administrative work such as document file management.

What we are looking for

 We are looking for candidates who can demonstrate the following:

  • Legal qualification is preferable. However, all candidates with relevant experience in providing advice will be considered;
  • Experience in dealing sensitively with clients and successfully managing difficult situations and conversations;
  • The ability to extract relevant information quickly;
  • Experience of working in a fast paced environment and being able to deal rapidly with numerous issues;
  • The ability to think on your feet;
  • Experience of progressing cases / issues;
  • Excellent communication skills, both written and verbal, demonstrated by an ability to communicate accurately, clearly and concisely;
  • Excellent time management skills and the ability to meet tight deadlines and work under pressure; and
  • The ability to work as part of a team.  

Competitive salary and training provided.

If you are interested in this role, please forward your CV and a covering letter to kcunningham@watsonwoodhouse.co.uk

Should you have any questions in relation to the role please feel free to contact Kaye Cunningham on the email above.